Basecamp vs ClientFlow

Project Management Software comparision: Basecamp vs ClientFlow

Basecamp is one of the popular choices when it comes to Project Management Software. In this post, I have compared its features with ClientFlow which is a new and more advanced counterpart. If you are looking for a Project Management Software and considering Basecamp, you might want to read this post before making your choice. If you are already using Basecamp, and looking for a better alternative, this post will help you in getting insights about how it compares with Clientflow. So let’s get started-

1. User Interface (UI)

If you haven’t used Basecamp before and considering it as a Project Management Software, you might just want to opt for their free trial and check out there UI, their UI is the biggest turnoff for many. You will surely take time to get used to it. They don’t use the list-view for tasks which is the most common default format for most software. The icons are also complicated and you may find it difficult to get used to the navigation as it doesn’t have the conventional minimize, close and back optoions that you would be used to. I am writing this is as the first point because this feature deserves the utmost attention. One of the most important purpose of a project management software is to organize all conversations and tasks on a single platform but if the UI itself  seems unorganised to you; you need not consider any other feature. Instead, you should look for other options and I can vouch for the fact that you will be impressed with Clientflow’s UI 

The UI of ClientFlow’s task management module is quite intuitive and the Inbox module closely resembles gmail’s UI so users get used to it rather quickly.

2. Utility as a Project Management Software

Before we start comparing other features, it’s important that you have a clear idea about why you need a Project Management Software. I expect my project management tool to allow me to list down my projects and tasks, assign them to concerned people in my team and track them. Apart from this, I also the expect it to help me keep track of my clients’ work and facilitate an easier communication with my team.

Now having the knowledge of both these tools, I can vouch that Clientflow will help you do all of this without any difficulty whereas the same cannot be said about Basecamp. In my following points, I will point out to you exactly where Basecamp fails and where Clientflow stands out.

3. Client Management

If you are involved in a project, who would you be doing it for? It would either be for a Client or it would be internal (involves and serves only people of your company). You would be surprised to know that there is no concept of a Client in Basecamp. In order to keep a track of all client work, you will have to a create new label for every client and manually add them to every task of that client. Organizing Client communication is a breeze in Clientflow.

In ClientFlow, you can organize your mails according to clients and projects. Just select a client and you have all communication with client at one place. It is same with projects. Just go and select a project and you will have all communication related to that particular project at one place. What’s even great is that you can also have all the email conversations of a client and project in one place. Could it get any simpler?

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4. Managing conversations better with a Shared Inbox

First let me explain you what a shared inbox means with an example. Suppose you are in the support team of your company which consists of three members and you want mails coming to your [email protected] gmail account to be accessible to all three members and anyone of them should be able to reply, you create a shared inbox. ClientFlow shared inbox facilitates team collaboration like never before. It is one of the most important tools for an effective and efficient communication.

Basecamp does not facilitate email communication, which is expected of any project management software nowadays. You may try filling this gap by using some of their integrations, but then you will have to switch back and forth from one app to the another, which in itself is a very irritating thing to do.

5. Sending email for Approval

As Basecamp doesn’t connect to your email, obviously you cannot send your emails through Basecamp, forget sending a special template email of an Approval. Approval requests are very important for any Project as they can hold up work. This is what makes it an integral part of communication when you are dealing with a Client. As Basecamp completely ignores the Client perspective of a Project, it comes with no surprise that it doesn’t have approval feature on its platform.

In ClientFlow, You can choose to send an email in the format of a standardized approval email by selecting an approval template directly while composing the mail and make edits in it if you want. You can also choose one of your custom templates. While creating this product, ‘client communication’ was always the priority and hence we think about what your client would like to see.

The interesting part is when your client receives the email, he will see two options at the end of the mail i.e. “Accept” and “Reject”. This makes client communication extremely simple. Clients will have an option to communicate with you within the same email thread before approving by simply replying to the mail. It makes client communication much simpler.

6. Pre-Build Templates

This is again a feature that is will prove extremely handy in a Client Management Software that Basecamp is completely oblivious to as it doesn’t engage with email communication.

In Clientflow, there are multiple pre-built templates for you to choose from such as onboarding templates, status update templates, feedback templates, invoices templates, meeting templates, approval templates and many more which were carefully put together based on Industry best practices.

You also have the feature of  ‘Project Template’ using which all the necessary tasks for that particular project will be listed down so you don’t have to write the tasks again and again for the same kind of projects. Some examples of this template include event planning, employee onboarding, sales process etc.

Additionally, you can create and customize your own set of templates anytime, so forget writing those lengthy and recurring emails time and again and creating same sorts of projects everytime from scratch.

7. Synergy between Conversation and Tasks

What makes Clientflow special is that the platform facilitates synergy between conversation and tasks. Many of the company’s important conversations about client projects happen over email and by linking the conversations and tasks of a project, everybody on the team will have full context while working on the project. You don’t have to go back and forth between different tools and can ensure that everybody is on the same page.

Basecamp doesn’t link integrate emails conversations with tasks on its platform which increases the chances of communication gap between the team members.

So which one would you prefer?

From the above comparison, it is quite clear that if you’re looking for a comprehensive client management tool, ClientFlow holds its superiority over Basecamp purely based on the value it provides to your team. It has a lot of features which are so essential and basic for a Client Management Software that Basecamp is completely oblivious to. So why not give it a try? Sign up for your free trial here.

Ankit Anand

Author Ankit Anand

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