Missive Review & Alternative | Missive vs ClientFlow
Hey there! In this blog I am going to give you a detailed comparative analysis between Missive (a shared inbox tool) with its new and more advanced counterpart, Clientflow. First let me tell you why your company requires a shared inbox solution before explaining what exactly features you need to look for.
In layman’s language, your company requires a shared inbox to make conversations in the company simpler. But shared inbox is just one of the many things which facilitates an easier conversation. Clientflow has all such tools in addition to ‘shared inbox’ which will make your company’s conversation a breeze. As far as Missive is concerned, it has only shared inbox feature and is completely oblivious to the other tools which are very necessary in facilitating a good conversation. So, let’s start with the comparison-
1. Shared Inbox
Before I compare this flagship feature (and only feature) of Missive with Clientflow, let me first explain what ‘Shared Inbox’ is with an example. Suppose you are in the support team of your company which consists of three members and you want mails coming to your support email to be accessible to all three members and anyone should be able to reply. To Create a shared inbox, you need to add a team named “Support”, then add your team members and and then authenticate the gmail account you want to share and you are done. Now Missive and Clientflow do this job differently.
In Missive, any mail that comes to that shared inbox email by default goes to the unassigned tab that will be under that shared inbox mail until it is assigned to someone by the admin (the person who created the group), after which it gets into the assigned bracket under the same shared inbox mail. There is no concept of client in Missive, so you will have to add them like you add a team which is definitely not desirable when you have a lot of teams and clients. Clientflow makes your life easier by grouping clients and your teams in different categories. There is also another section for Projects which I will discuss later.
ClientFlow gets your personal email conversations, your team’s group email conversations and client communication on a single shared platform. It has all the essential functionality for you to manage personal, team and client conversations without the extensive feature set that an email hosting software provides. Also, you can have internal discussions with teammates in the comment section. Anyone who has used both the products will definitely say that Clientflow is a superior product and infinitely easier to use than Missive.
2. Client Communication
There is no concept of client in Missive. You will have to create a new label for every client and manually add them to every incoming conversation. Organizing Client communication and Standardizing Client Approval process is a breeze in Clientflow.
Also in ClientFlow, you can organize your emails according to clients and projects. Just select a client and you’ll have all communication pertaining to the client at one place. It is the same with projects. Just go and select a project and you will have all communication related to that particular project at one place.
There is no concept of either client or project in Missive.
3. Tasks and Time Tracking
In Clientflow, there is a separate tab for writing down tasks (which you want to do yourself or want to assign to others) which you can add to a project or to a client and keep the track of time you have spent on a particular task.
In Missive, there is no such feature present.
4. Attaching Files and Documents
Attaching files and documents in Missive is same as in gmail. You first click ‘attach’ button and then select the files or documents you want to attach.
In Clientflow, other than the obvious attaching option of files and document as in gmail, there is option of drag and drop, as well as attaching files directly from google drive, dropbox, facebook, instagram and other social accounts. So yeah, again Clientflow scores above Missive.
5. Pre-Built Templates
In Clientflow, there are multiple pre-built templates for you to choose from such as onboarding templates, status update templates, feedback templates, invoices templates, meeting templates, approval templates and many more. Additionally, you can create and customize your own set of templates anytime, so forget writing those lengthy and repeated emails time and again.
In Missive, they do have the option of creating canned responses that you have to build from scratch. They don’t have any pre-made templates.
6. Sending Emails for Approvals
In ClientFlow, You can choose to send an email in the format of a standardized approval email by selecting an approval template directly while composing the mail and make edits in it if you want. You can also choose one of your custom templates if you want that. While creating this product, ‘client communication’ was always the priority and hence we think about what your client would like to see.
The interesting part is when your client receives the email, he will see two options at the end of the mail i.e. “Accept” and “Reject”. This makes client communication extremely simple. Clients will have an option to communicate with you within the same email thread before approving by simply replying to the mail. It makes communication with clients much simpler.
Now again, Missive has no such feature.
Here Clientflow again beats Missive by many miles. Missive has very limited integrations such as twitter, facebook messenger and SMS.
In Clientflow, you can use integrations from 100+ apps through Zapier such as Facebook, Twitter, Slack, Instagram, Google Drive to name a few. So if you want to connect other apps to Clientflow, you are just a click away.
8. Sending Email from Custom Address
As soon as you sign up for ClientFlow, you get a custom ClientFlow email address from which you send and receive mails instantly. Yes, no authorization and agreement boxes to be checked in. It’s that simple. After that you can obviously connect your gmail account whenever you want.
In Missive, it’s not that simple. You will have to validate your gmail account and give permission to Missive to read and send emails from your gmail account before you can even get started. Not a nice way to start, is it?
9. User Interface (UI)
This is the only feature where Missive comes close to Clientflow. Both the products have neat and easy to understand UI. As Missive has very limited features, it is easy for them to make their UI clutterfree. Clientflow gives you a lot of other features as mentioned previously and still has very simple and easy to understand UI.
So which one would you use?
From the above analysis it is clear that Clientflow is an overall superior product. So why wait? Just get started with us and be prepared for the best service ever because we are waiting for our best feature, that is you.