Teams use a Shared Gmail Inbox or a Google group/ Alias such as info@ or contact@ to deal with team email conversations. ClientFlow provides a platform where you can manage your Team emails much more efficiently and collaborate as a Team.
Problems with not using a Collaborative Team Inbox
No Clear Ownership
When numerous people handle a team email account, there is no clarity as to who should take ownership of conversations. It may also happen that two people in the team reply to the same email.
Team collaboration is messy
When you have internal team conversations with your team members inside a client email thread, you end up creating multiple sub threads within the main thread. This leads to convoluted team email threads and email clutter.
Switching between accounts
When a person manages multiple individual and team email accounts, he/ she needs to constantly switch back and forth between the accounts to manage emails.
How ClientFlow solves the Problem
Simple UI and Intuitive to use
ClientFlow’s Team Email is intuitive to use and does not have a learning curve. The team inbox feature is very simple, just like Gmail.
You can assign emails to team members in the team mailbox so that you can share the workload and ensure ownership and accountability. It also make follow-up easy and quick.
Provision for Internal Comments
Have internal discussions with your teammates by adding comments within the email thread. This will be hidden to the client. You can also @mention anyone on your team to loop them into the conversation.
Be Part of the Communication Loop
ClientFlow Inbox allows you to be part of all email correspondence with a click of button. Just switching on the follow function allows you the get updates on all on-going email conversations.
You don’t have to spend time drafting the same emails to multiple clients. Instead, you can make use of message templates to send repetitive emails.
All Communication in a Single Place
You don’t have to worry about multiple emails about a project or client. ClientFlow team email allows you to tag different email threads so that all conversations pertaining to a specific tag are available in a single location.
Follow conversations of your team without being a part of it to receive updates and be in the communication loop.
Ensure that you never miss responding to an important conversation by snoozing the conversation to be reminded about it at a later time.
Spend less time on drafting repetitive mails by using pre-built or customized message templates.
Track messages after sending them to know when team members or clients open or reply to them and make more informed decisions.
Turn your Inbox into a helpdesk
Unlike Gmail, with ClientFlow you can track the status of the email conversations of your team. As soon as a conversation has ended, team members can close it.
Add Custom Branding to emails
Add your company logo to the emails to brand it when you respond to clients and external stakeholders. This creates a more professional look and also works to increase brand awareness.
Create and track tasks from conversations
Create tasks directly from conversations and assign it to teammates so they have full context.
“One of the challenges in the marketing automation space is communicating its complexity in a format that is easy for clients to understand. ClientFlow allows me to do that and more, and is most valuable when you have multiple clients and projects running in ClientFlow (and your good ol’ inbox becomes manageable again too).”